Survalent Technology FLISR solution helps Central Georgia Electric Membership Corporation dramatically reduce customer outage time and enhance competitiveness

CGEMC smallMississauga, Ontario — April 8, 2015 — In early March 2015 a fallen tree limb during a storm damaged a power line affecting 1,050 customers of Central Georgia Electric Membership Corporation (CGEMC), an electric utility serving the energy needs of members in 14 Georgia counties.

Within 25 seconds, 76 percent of affected CGEMC customers had their power restored, with the remainder restored within 39 minutes. The challenge, which might have taken an hour or more to resolve in the past, was quickly identified and addressed minimizing customer disruption and potential complaints.

The story is an example of the immediate benefits realized by CGEMC following its deployment in November 2014 of a fault location, isolation and service restoration (FLISR) solution from Survalent Technology, parallel with the installation of 111 pole-mount reclosers.

Implementation of the Survalent FLISR system was the result of a strategic decision by CGEMC in 2012 to invest in projects that would improve system reliability and its SAIDI (System Average Interruption Duration Index) performance, while increasing the percentage of customers whose power can be restored to within five minutes of an outage.

The robust Windows-based software solution from Survalent was chosen against other vendors, based on its seamless integration with existing CGEMC server and database systems, superior design, functionality and value all backed by an innovation pipeline from Survalent that will keep pace with future trends and demand. Also key to the decision was a successful 10-year history with the vendor, which has seen Survalent provide CGEMC with its supervisory control and data acquisition (SCADA) system.

FLISR Benefits for Central Georgia EMC

  • Reduced customer downtime
  • Improved SAIDI performance
  • Faster, more accurate pinpointing of affected grid areas
  • Reduced repair time and expenses
  • Enhanced customer satisfaction
  • Competitive advantage /selling tool with commercial customers
  • Short and long-term economic benefit to the region

“Before choosing a provider we undertook an extensive one-year process that included interviewing other utilities using FLISR products and ensuring the Survalent FLISR would work under a variety of extreme conditions,” says Herschel Arant, VP of Engineering Services for Central Georgia Electric Membership Corporation.

Extensive pilot testing, minimal risk and support provided along the way gave CGEMC complete confidence in trusting its Advanced Distribution Management System (ADMS) needs to Survalent.

“We’re excited about the short and long-term benefits of the system,” says Arant, “which include improved SAIDI performance, more satisfied customers and an enhanced competitive advantage with key high-usage commercial customers who have a choice of energy provider.”

In addition to the immediate benefits of reduced downtime and enhanced responsiveness, CGEMC anticipates an economic benefit to its customers of more than $36 million (US) from its FLISR solution and hardware investment over the next 10 years, based on the ICECalculator (Lawrence Berkeley National Laboratory & US Department of Energy).

“Central Georgia EMC has been a Survalent customer for many years,” says Steve Strauss, Survalent VP of Sales for the Eastern United States. “We’re very pleased that they have trusted Survalent to meet its ADMS needs and we look forward to working to help them realize significant benefits for their business and customers.”

About Central Georgia Electric Membership Corporation

Central Georgia Electric Membership Corporation meets the electric energy needs of members in a 14 county area (Bibb, Butts, Clayton, Fayette, Henry, Jasper, Jones, Lamar, Monroe, Morgan, Newton, Pike, Putnam and Spalding counties), with approximately 53,000 billed accounts and more than 5,331 miles of distribution lines.

About Survalent Technology

Survalent Technology is the most experienced global supplier of Advanced Distribution Management Systems for electric, transit, renewable and water/wastewater utilities. For more than five decades, the company has helped more than 500 utilities use operational data to increase reliability, efficiency and customer service. Survalent partners with utilities around the globe to create mission critical solutions that will achieve the promise of the Smart Grid. Learn more at

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