Customer Support
Nothing can compare to receiving unlimited assistance from technical support personnel who have in-depth training to help resolve complex problems via the phone, web or e-mail. When it comes to troubleshooting, problem diagnosis and resolution identification, the speed and quality of response from our technical team is unparalleled.
You also gain access to the Survalent Support Portal which features enhanced self-help, navigation and advanced search capabilities for 24×7 technical support, including a problem-submission website. Explore the new Survalent Knowledge Base—your central hub for user guides, and resources for the entire SurvalentONE suite. Access the advanced search tool and multimedia content to enhance your support experience.
***Happy Holidays from the Survalent Team!***
Please note that our offices will be closed from December 24, 2024 to January 1, 2025 but we will continue to provide technical support for emergency issues during this time. If you have an emergency, please call 1-855-402-2600 (toll-free in North America) or 1-905-285-2247 from outside North America to receive support. We will resume handling all non-emergency cases on January 2, 2025. We appreciate your patience and wish you a safe and happy holiday season.
Contact Technical Support:
Contact Technical Support Email: support@survalent.com
Online: Track the status, activities and resolution information of support incidents, and log new issues online via the 24/7 My Survalent Customer Support Portal.
Telephone*:
Toll-free (North America): 1-855-402-2600
All other countries: +1 905-285-2247
*Regular support hours are provided Monday through Friday, 8 am – 5 pm local time; customers located in the Pacific Time zone will receive support Monday through Friday, 8 am – 4 pm local time. For emergency after hours support, please use the Survalent Support line above instead of email to report a support case.
